Bulk Action

Bulk Action enables users to apply actions on tickets such as merging tickets, changing agents, updating statuses, reporting spam, or moving tickets to trash to multiple tickets at once. Additionally, users can integrate tickets into NeetoPlanner for queue management and addressing customer inquiries timely.

Here's how you can do bulk action on tickets

  1. Navigate to the Tickets section.

  2. Select the tickets you wish to take action on.

  3. Once selected, you'll notice a Take Action button above the list of tickets.

  4. Click on the button and choose your desired option from the dropdown menu. This will successfully execute the selected action.

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Snapshot from neetoDesk