Feature |
Description |
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First 10 agents are FREE |
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Unlimited team members |
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Unlimited Observers |
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Unlimited Messages |
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Unlimited Mailboxes |
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Manage approval |
neetoDesk allows you to handle and request approvals for cases like purchase, refund or software access from internal as well as external approvers |
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Custom roles and permissions |
Create custom roles with permissions specific to your needs and assign them to team members based on their tasks and responsibilities |
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Manage business hours |
Set neetoDesk support schedule based on your operational business hours and accommodating holidays and time zones of your agents |
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Tasks List |
Create custom tasks list and attach it to tickets as an internal to-do list. It helps you to track progress and ensure nothing gets missed. |
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Web Forms |
Create web forms with ticket fields, including the custom fields to gather necessary information from customers. Upon submissions, tickets will be auto-generated for each form in neetoDesk |
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Unlimited Tickets |
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Custom ticket fields |
Add custom fields to gather specific information from customer during ticket submission |
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Private notes |
Add private notes to tickets for internal communication, troubleshooting, or providing context to colleagues. |
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Ticket tags |
Add custom tags and attach them to tickets helping you to better organize them and track customer inquiries internally. |
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Custom views |
Create custom ticket views by applying filters based on your specific needs. |
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Canned responses |
Use personalized, pre-written answers for quick responses to customers |
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Ticket activity log |
Track actions taken on tickets to monitor progress and identify issues |
https://www.neeto.com/neetodesk/features/ticket-activity-log |
Merge Tickets |
Combine related tickets into one to avoid repetitive process and quicker resolution |
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Unlimited Automation Rules |
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Keyboard Shortcuts |
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Collision Detection |
Alerts agents when another agent is already handling the same ticket to avoid the conflict |
https://www.neeto.com/neetodesk/features/collision-detection |
Round Robin ticket routing |
Routes tickets among agents in cyclical order for even distribution |
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Load Balance ticket routing |
Assigns tickets based on agents' workload by routing them to agents with relatively lighter workloads |
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Bulk Action |
Take actions like merge, change agents, change status and more on multiple tickets at once. |
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Multiple SLA Policies |
Set different rules for different types of issues with neetoDesk's multiple SLA policies |
https://www.neeto.com/neetodesk/features/service-level-agreement |
SLA Reminders and Escalation |
Allows email triggers for reminders and escalations for timely resolution and breach management |
https://www.neeto.com/neetodesk/features/service-level-agreement |
Omnichannel support |
Allows customers to raise tickets through multiple sources like email, web forms, chat and neetoDesk |
https://www.neeto.com/neetodesk/features/omni-channel-support |
Email verification using OTP |
Verifies users via OTP every time they login to prevent unauthorized access and secure data |
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Google sign-in |
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Mobile App |
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Slack integration |
Get real-time update on ticket activities, communicate among support teams and respond to customers via Slack. |
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API Integration |
Access ticket creation and other activities using API |
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GitHub integration |
Allows to raise issues on GitHub directly using neetoDesk |
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Zapier integration |
Automate actions like ticket generation, triggering notification or updating data with other apps |
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Linear integration |
Helps to link customer inquiries with tasks using Linear for better workflow |
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Reports and Analytics |
Monitor performance with metrics on tickets, agents, groups and customers satisfaction |
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Customer satisfaction rating |
Gather feedback with automated surveys post-ticket closure for insights into customer satisfaction |
https://www.neeto.com/neetodesk/features/satisfaction-ratings |
Knowledge Base articles |
Create knowledge base articles for better customer support |
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SSL encryption |
Secures data during transmission and ensures confidentiality |
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Live Chat Support |
Connect with our support team on neetoChat to get assistance |
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Email Support |
Connect us via email at [email protected] |
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Slack Support |
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